The integrated HCM system implemented at Kuwait Airways Corporation by AGYS and GBM is Live

Complex iBPM implementation in the Aviation industry for delivering unique HCM value, by leveraging best of breed technologies and applications from IBM and AGYS, SAP and Zuchetti

Switzerland and Kuwait, 2014: AGYS and Gulf Business Machines, as partners in the Middle East, implemented an Integrated Human Capital Management system for managing and orchestrating all mission critical HR business processes within Kuwait Airways Corporation.

Kuwait Airways was looking for a flexible, scalable and dynamic solution that would provide end to end management of all their core Human Capital Management activities across the organization. The company’s challenge was that traditional HR Management systems did not provide functionality for managing the thousands of decisions and authorizations that are commonplace each month in their HR landscape.

The implementation combines best of breed functionality of AGYS’s enterprise decision management platform, PlenaryTM, IBM’s BPM and Cast Iron as a middleware, SAP HCM for Payroll and Time Management, and Zucchetti’s access control system. PlenaryTM collaborates directly with SAP’s information repositories to manage and orchestrate 22 dynamic multi path, rules based HR approval processes within KAC, such as leave request, new hire authorization, employee termination, salary increase or modification and the like.

The solution integrates 17 different internal and external systems, including two Kuwaiti ministries and it significantly decreased the Payroll calculation time from 5 days to 3 hours.


Adela Wiener, CEO at Agys

“The HCM system implemented at KAC is fully automated and integrated, thus delivering a rare balance of Human Capital governance and operational dexterity. By adopting PlenaryTM on top of SAP, the customer is provided with an innovative method for orchestrating and managing all HR decision processes according to its specific rules and operating policies. They can also monitor and self-manage all process elements in real time to ensure operational expediency”, states Adela Wiener, AGYS’s CEO.

About Kuwait Airways Corporation

Kuwait Airways Corporation (KAC) is Kuwaiti’s national carrier, an international airline present in the air travel business since 1954.  KAC flies to 39 international destinations in 26 countries in the Gulf, the Indian sub-continent, Asia, Europe and the USA, through its 40 worldwide stations and with a 17 aircraft fleet.


About GBM

Founded in 1990, Gulf Business Machines (GBM) is the leading IT solutions provider in the region fulfilling the IT requirements of local, regional and international organizations in the GCC.

GBM is the sole distributor for IBM excluding selected IBM® products and services throughout the GCC, except for Saudi Arabia.

Today, GBM is one of the largest IT solutions providers in the GCC, with more than 1,000 employees and over 20 solid strategic partnerships forged with internationally recognized IT solution providers.

About AGYS

AGYS, formerly known as BPM WAVE International provides business performance improvement solutions that optimize the performance of a company’s most missions critical business processes, instill a continuous improvement cycle in a company’s operations and monitor all key metrics to organizational performance.

Logo Agys

Over the past 10 years, AGYS has developed a deep BPM solution portfolio that includes business process improvement offerings for gaining increased governance and control across a variety of key organizational operational areas such as Finance, Human Capital Management, Contract and Policy Management, Investment Analysis, Inventory Monitoring and Production Planning, to name some. These solutions, now numbering more than 100, have been implemented in 18 countries and across a broad spectrum of Public and Private sector verticals such as Banking, Aviation, Oil & Gas and Power & Utilities.

Within the Banking Sector, AGYS has implemented over one dozen different Corporate and Retail banking applications within client organizations that include ProCredit Bank and Banca Romaneasca of Romania, Mashreq Bank of Dubai, Gulf Bank of Kuwait and Bendigo Adelaide Bank of Australia.

AGYS is present in Europe through its headquarters in Switzerland and operations center in Romania and in the Middle East with offices in Dubai and Abu Dhabi, UAE.

AGYS solutions have won global awards from IBM and Metastorm, leaders in the International BPM platform development space. Most significant in the list is IBM’s 2014 “Smarter Process” Award, naming our Plenary™ application the best BPM application developed in the Global IBM BPM community.