BPM implementation for the orchestration of the mortgage discharge process at Bendigo and Adelaide Bank Group, Australia
Bendigo and Adelaide Bank Processing Centre Operations Manager Andrew Kay said: “With AGYS’s PlenaryTM acting as the foundation for the mortgage discharge process, the Bank benefits from complete process automation and real-time process monitoring through all stages, offering us full traceability and visibility. Another great thing is that the application correlates and manages different time zones, so day-by-day work runs smoothly and the management team is provided with integrated information. Moreover, the solution offers an improved user experience thanks to the high customization and user friendly interfaces.”
About Bendigo Adelaide Bank
Bendigo and Adelaide Bank Group was formed in November 2007 as a result of the merger between Bendigo Bank and Adelaide Bank. A publicly listed company, the group is owned by more than 90,000 shareholders. The retail arm, Bendigo Bank, delivers retail banking products and services to more than 1.4 million retail customers via a national network of 600 branches and agencies. Through Adelaide Bank, the group operates a substantial wholesale banking business, providing mortgages to a large number of Australians via a network of brokers and mortgage managers.