AGYS becomes a strategic partner for Global Blue in its current technology transformation journey
AGYS was selected to support Global Blue with the implementation of a BPM and SOA Framework, as well as to provide specific advisory and monitoring services for their current BPM implementation, across the group.
Global Blue is the world’s leading transaction processor for international shopping, serving an extensive global ecosystem of merchants, travelers, and financial institutions. Through its Tax Free Shopping segment, the Company is the world’s #1 service provider enabling travelers to reclaim VAT/GST and providing merchants with related value-added services including business intelligence analytics and specialized marketing support. The Company also offers complementary dynamic currency conversion and payment integration software solutions for retail points of sale. Global Blue processes more than 27 million transactions annually for merchants in over 270,000 enabled retail locations around the world. Global Blue is a part of SilverLake, a leading Global Technology Investment Firm.
The core requirements of Global Blue were very unique, as they combine expertise with Business Process Modeling, knowledge of BPM Technical design and SOA elements, in one single framework. AGYS was selected to support this project due to its long standing practice expertise in complex Enterprise Architecture and Business Process Management projects and to its innovative process automation solutions implemented in various industries, such as Banking, Manufacturing, Oil and Gas and Government, to name some.
“Aligning with AGYS has helped augment and leverage our efforts significantly as we push to implement a sophisticated process automation roadmap. Their team brings a unique combination of the architecture and design elements critical to a project such as ours, along with extensive and invaluable real world experience in implementing complex process automation solutions.”- said Caimin Jones, Operating Executive for Value Creation for SilverLake.